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The new tool for sourcing French cuisine,
created exclusively for professionals.

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Enjoy the best recommandations and products depending on your profession :

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Our commitments and services

Product Control

The producers offered through Gourming have been submitted to quality control prior to their referencing and therefore meet strict specifications.

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The Gourming team strives to select the best French agri-food for you. We only work with French producers who undertake to provide products in compliance with the quality charter we have established.

All producers proposed by Gourming meet our hygiene and traceability inspection standards. All products offered by Gourming.com are manufactured in France. The manufacture involves a substantial transformation and value added to the finished product.

Depending on the nature of the product concerned, the manufacture involves, as a minimum, human intervention in selection, receipt, sorting, processing and packaging in France. Gourming undertakes to promote and advance the gastronomy, the regions of France and the know-how of our craftsmen and agri-food SMEs.

Monitoring of orders, administrative follow-up and accounting

The history of your orders and invoices is available on your personal space, in the heading "My Account".

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At any time you can view the history of your orders and your invoices in your personal space, under the heading "My Account". You can follow your current orders or view your previous orders.

All of your invoices are archived and you can view and download them as a PDF whenever you want. This also applies to your packing slips and the technical data sheets for the products.

Secure payments

Order and pay for your products on Gourming easily and safely.

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On Gourming, rest assured, all your banking information and payments are entirely secure.

Payment is done only through Gourming's website and your banking details are never communicated to the vendors. It is possible to pay for your orders by bank card. Transactions by bank card meet the PCI DSS safety standard, this certification ensures that your banking data are effectively protected.

You will be charged the amount of your order when it has been accepted by the producer in its entirety. It is also possible to pay by bank transfer. In this case, the transfer must be carried out within 48 hours following the confirmation by email of acceptance of your order.

Customized labelling

Gourming offers you labeling on cartons in conformity with European legislation.

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Once again, Gourming takes care of everything. All cartons that leave our warehouses to destinations abroad are labeled in English, in accordance with the European legislation.

Product labelling in the language of the country of destination is also available with an additional cost. These options are selected during ordering.

Logistics Management

The carriers working with Gourming are specialists in food transport and international logistics.

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Gourming has selected its carriers on the basis of their expertise in food transport and their skills in international logistics. Each of our carriers has implemented standardized processes ensuring the same level of service throughout Europe. The transport of your goods meets all quality standards.

In addition, it is very easy to track your order by simply logging onto your account. For any problem related to logistics, you only need to declare a dispute online. Go to your account, click on "My invoices", then the corresponding invoice before clicking on the link "declare a transport dispute".

Multilingual customer service

Our team is composed of multilingual spokespersons ready to answer all your questions, 6 days a week.

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The multilingual customer service implemented by Gourming are available Monday to Saturday in English/French and offers assistance on the follow-up of your orders, or claims, or in the management of disputes.

To receive assistance in another language, please contact us by email and our customer service will process your request in responding directly to your email or calling you if your request requires it.

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